How do you return or exchange a product:
Due to the nature of our product and to protect the safety of our customers and our staff, we do not allow for any returns or exchanges.
Do you ship internationally:
We only ship to Continental USA. (i.e. not Alaska or Hawaii)
How fast will my shipment arrive?
Once your order has been placed, you will receive a tracking number via USPS (Postal Service) or UPS. Please log onto their websites for further tracking information.
All orders will ship out the next business day (orders placed before 10am are an exception and will ship out on the same day) and typically arrive in your mailbox within 2-5 business days. We are centrally located in the midwest, so there may be delays for west-coast shipments.
Standard Shipping for continental USA is a flat $5.
We do not ship internationally.
All orders placed before 10am (CST) Monday - Friday will ship out SAME DAY*
*This excludes orders placed on national holidays, orders placed during special sales, shipments that require address verification, ID verification, and any other issues that require customer correspondence.
Most packages ship via USPS First Class Mail for an average delivery time of 2-5 days; heavier packages over 5 lbs may ship via UPS Ground.
To prevent fraud and to protect our customers, high-value orders placed by first time customers may be subject to additional verification measures before shipping.
MISSING OR STOLEN PACKAGES
Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address. Sealface is responsible for everything up to the point of shipping, and once the order has shipped, it is the responsibility of the carrier (usually USPS or UPS) to deliver it safely and in a timely manner to the address given.
Sealface is NOT responsible for any of the following situations:
- Wrong address delivery due to an incorrect address being input by customer during order.
- Missing package when order shows as being delivered.
- Stolen package when order shows as being delivered.
- Damage to products that occur during shipping or delivery.
Unfortunately, package theft seems to be on the rise. Please take precautions to ensure that your delivery address is one that is safe for your packages to be left at, or please request signature confirmation in your order comments if someone is not always available to receive your order at that address.
Your USPS Mail Carrier or UPS Delivery Person usually has remarkable recall for details on where packages were left when contacted within a day or two of delivery. Sometimes lost or missing packages are left out of view and may even be with a neighbor. If you suspect your package was stolen, you must file a police report to file a claim with either UPS or USPS, so please make that a priority.